Customer Care
Returns
Freshness Guarantee
If your coffee arrives damaged, stale, or simply isn't what you expected, tell us within 14 days of delivery and we will replace it or refund you in full.
How to Start a Return
Email info@remycoffee.rw with your order number and a short note (a photo helps for damaged parcels). We respond within one business day with next steps.
Unopened Goods
Unopened bags in original packaging can be returned within 30 days of delivery. Return shipping is covered by us when the fault is ours.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of us receiving the return or approving a claim.
Wholesale & Green Coffee
Commercial lots are sold against approved pre-shipment samples. Quality claims must be raised within 14 days of arrival with cupping notes so we can arbitrate the lot.
Need help? info@remycoffee.rw